GRIEVANCE REDRESSAL POLICY
Effective Date: 1 September 2026
At Duradarshi, we value responsible journalism, accuracy, fairness, transparency, and constructive feedback from our readers and stakeholders.
This Grievance Redressal Policy provides a mechanism for readers, subscribers, contributors, advertisers, and other stakeholders to raise concerns relating to the website, published content, privacy, advertisements, or other relevant matters.
1. What You May Contact Us About
You may submit a grievance or concern regarding matters including:
- Factual inaccuracies in published content;
- Requests for correction or clarification;
- Concerns regarding editorial content;
- Alleged infringement of rights;
- Privacy-related concerns;
- Website-related issues;
- Advertisement-related concerns;
- Copyright or intellectual-property concerns;
- User-generated content;
- Subscription-related concerns;
- Complaints regarding inappropriate or misleading content; and
- Other legitimate concerns relating to the Duradarshi website or publication.
2. How to Submit a Grievance
A grievance should preferably contain sufficient information for us to identify and review the matter.
Please include:
- Your name;
- Contact details;
- Subject of the grievance;
- URL or title of the relevant article/page, wherever applicable;
- Date of publication, if known;
- A clear description of the concern;
- Relevant supporting information or documents, if available; and
- The action or resolution you are requesting, where appropriate.
Anonymous complaints may be reviewed where sufficient information is provided, although we may be unable to respond individually.
3. Grievance Contact
Grievance / Editorial Contact
Duradarshi
Email: editorduradarshi@gmail.com
General Email: duradarshi@gmail.com
Phone: +91 94370 73030
[Insert official postal address of Duradarshi before publishing this page.]
4. Editorial Complaints
Complaints concerning published editorial material should identify the specific article or content and clearly explain the alleged error, concern, or issue.
Where a complaint concerns factual accuracy, supporting evidence or credible sources should preferably be provided.
Duradarshi may review the complaint internally and may, where appropriate:
- Correct the information;
- Add a clarification;
- Update the article;
- Publish an appropriate correction;
- Remove content where warranted;
- Seek further information from relevant parties; or
- Determine that no editorial change is necessary.
Editorial decisions will be made based on the available information, journalistic considerations, and applicable standards.
5. Privacy Grievances
Privacy-related complaints may be submitted using the contact details above.
Where applicable, requests relating to personal information will be reviewed in accordance with the applicable privacy and data-protection requirements.
6. Advertisement Complaints
Concerns regarding advertisements appearing on the Duradarshi website may be submitted with the advertisement details, screenshot or URL, advertiser name, and nature of the concern.
Duradarshi may review the advertisement and take appropriate action where necessary.
7. Review Process
We endeavour to acknowledge and review legitimate grievances within a reasonable period.
The time required to resolve a grievance may depend upon:
- The nature and complexity of the complaint;
- Availability of supporting information;
- Need for verification;
- Response from third parties; and
- Applicable legal or regulatory requirements.
We may request additional information where necessary.
8. False, Malicious, or Abusive Complaints
The grievance mechanism is intended for genuine concerns.
We reserve the right not to act upon complaints that are clearly abusive, threatening, repetitive without new information, knowingly false, fraudulent, or submitted for harassment or improper purposes.
9. External Remedies
Nothing in this policy prevents a person from exercising any rights or remedies available under applicable law.
For complaints relating to newspaper or news-agency publications, the Press Council of India maintains its own complaint mechanisms under the applicable statutory framework. Its published procedure also indicates that complainants should ordinarily first bring the matter to the concerned newspaper/news agency/editor before approaching the Council.
10. Policy Updates
Duradarshi may update this Grievance Redressal Policy when necessary to reflect changes in its processes, website operations, or applicable requirements.
Effective Date: 1 September 2026